Contact Us
Good casino information depends on being willing to listen when something is wrong.
If you have spotted an error, found information that is out of date, have a question about one of our reviews or want to raise a concern about something published on MyTopCasino, our team is available by email.
Email: [email protected]
What You Can Contact Us About
We welcome genuine questions and useful feedback about the website, including:
- Errors or outdated information in a casino review
- Questions about our casino rating methodology
- Changes to payment methods, bonuses or casino terms
- Concerns about information published on MyTopCasino
- Suggestions for improving our content
- General enquiries about the website
If you are reporting an error, including the relevant page and explaining what appears to be incorrect will help us investigate it more quickly.
Corrections and Updates
Online casino information can change quickly.
Bonuses expire, payment methods are added or removed, operators change their terms and conditions, and other details that were accurate when a review was published may no longer be current.
If you believe we have published something inaccurate or outdated, please let us know. We will assess the information and, where the evidence supports a correction, update the relevant content.
We do not treat corrections as a problem. Keeping information accurate is part of our responsibility as a publisher.
Questions About Our Reviews
Our reviews are based on a combination of research, verification and testing where practical.
If you want to understand why a casino received a particular ranking or how we reached a particular conclusion, you can contact us with your question. Our [How We Rate] page also explains the criteria and scoring framework used across our casino reviews.
We cannot guarantee that every question will result in a change to a ranking. Our scores are based on the evidence available to us, and we may reach a different conclusion after reviewing additional information.
Commercial Enquiries
MyTopCasino may work with casino operators and other businesses through commercial relationships.
Commercial enquiries can also be directed to [email protected].
A commercial relationship does not automatically result in editorial coverage, a favourable review or a higher position in our rankings. Our editorial assessments remain subject to our own review criteria.
Casino Complaints and Account Issues
If you have an issue with a casino account, deposit, withdrawal, bonus or verification request, the casino itself is normally best placed to resolve the matter because it controls the account and transaction.
We are not the casino operator and cannot access player accounts, approve withdrawals, reverse transactions or make decisions on behalf of an operator.
You should contact the casino’s official customer support team first and retain relevant correspondence and transaction records.
If you are contacting us because you believe our website contains inaccurate information about that operator, we can investigate the specific information published on MyTopCasino.
Responsible Gambling Support
We are a publisher, not a gambling support service or treatment provider.
If you are concerned about your own gambling or someone else’s gambling, contacting an appropriate independent support organisation is more suitable than contacting us about the problem.
Our Responsible Gambling page provides further information about safer gambling and sources of independent support.
Contact Details
MyTopCasino.co.uk
Email: [email protected]
For the quickest response, please include the subject of your enquiry and enough information for us to understand what you are contacting us about.
We aim to review legitimate enquiries carefully rather than sending automated or generic responses.
If something on MyTopCasino needs correcting, tell us. We would rather investigate a legitimate challenge than leave inaccurate information online.